Kustomer integration with RudderStack
Send Your Customer Data to Kustomer in Real-Time With RudderStack
RudderStack allows you to route important customer information to Kustomer in real-time. You can add Kustomer as a destination on the RudderStack dashboard, and youâre good to go. To successfully configure Kustomer as a destination, you will need to configure the API Key, enable generic title for Page events and Screen events.
By Adding Kustomer Support for RudderStack, you can:
- Map your customer information to the standard Kustomer user attributes
- Record user information whenever a user sees a web page, along with its associated properties
- Create or update new organizations in Kustomer
- Capture any action that a user may perform in the form of events
What you can do with Kustomer
To set up Kustomer manually, you need to get familiar with Kustomerâs API methods. You will also require a custom tracking code to track custom events from your application. Retrieving data from Kustomer and using it in other tools requires complex ETL activities and custom data pipelines, which can be quite challenging.
RudderStack enables you to skip this tedious process via simple and seamless integration with Kustomer.
Empower your agents to deliver informative, convenient experiences that build loyalty
Enable customers to resolve easy questions themselves with the help of AI
Manage your team remotely along with providing support from anywhere, and route customers to the most appropriate resource
Deliver efficient and personalized service with contextualized views of every customer on one screen
Track customersâ sentiment to help agents decide how to best prioritize and engage in conversations and measure metrics for overall customer service effectiveness
How to set up Kustomer Integration
Itâs very easy! Use our step-by-step guide to set up Kustomer as a destination in RudderStack, and get started in no time at all.
FAQ
How can we help you?
What is Kustomer used for?
Kustomer is a third-party customer engagement CRM tool that enables businesses to centralize and act on customer records.
Is it hard to set up Kustomer?
Difficulty can vary based on the amount and type of your customer data. Many users choose to simplify implementation by sending data to Kustomer through secure customer engagement integration tools like RudderStack.
How much does it cost to integrate Kustomer with RudderStack?
Pricing for Kustomer can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.
Is Kustomer a CRM?
Kustomer is a modern customer service CRM platform. It enables enterprises to manage large-scale support volume and optimize customer experiences throughout their journey.
What is Kustomer?
Kustomer is a SaaS-based customer service solution that enables brands to increase customer satisfaction and loyalty. It empowers agents to engage customers in personalized conversations.
Why did Facebook buy Kustomer?
Facebook generates a majority of its revenue from selling advertisements. The acquisition of Kustomer in a way supports their core advertising business. This also supports their efforts to provide better customer data for better customer targeting.
Get started today
Start building smarter customer data pipelines today with RudderStack. Our solutions engineering team is here to help.
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