📊 Replace Google Analytics with warehouse analytics. Get the guide.
Enchant is a help desk and ticketing support SaaS tool. By integrating Enchant with RudderStack, you will be able to analyze ready-to-use analytics-friendly, customer support data in your data warehouse, and your BI. Go beyond Enchant’s vanilla dashboards and ask any question you want about your support data. Having your Enchant data in the same data warehouse as your marketing, and sales will help you get a holistic understanding of your business performance. Drill down to your data from your marketing channels, your revenue, and better understand how your customers engage with your products or fit your support plans.
By integrating Enchant with RudderStack, you can receive data from Enchant without writing any code. Once the source is configured, all that’s left is simply adding a data warehouse, and events will start flowing with the schedule you choose. No need to bother your engineering team with another integration request.
Add Enchant in RudderStack as a source and:
- Import your customer support data into your data warehouse, or select only the specific resources you need.
- Get your support tickets, conversations, ratings, and knowledge base articles activity data into your data warehouse with ease.
- Understand the performance of your support agents and drill down to the individual knowledge base article.
- Combine customer support data and interactions with ad spend, sales data from your CRM, or your billing data, and discover how agent performance affects customer satisfaction and retention.
Helpdesk and knowledge base software solution