By integrating Enchant with RudderStack, you can receive data from Enchant without writing any code. Once the source is configured, all that’s left is simply adding a data warehouse, and events will start flowing with the schedule you choose. No need to bother your engineering team with another integration request.
Add Enchant in RudderStack as a source and:
- Import your customer support data into your data warehouse, or select only the specific resources you need.
- Get your support tickets, conversations, ratings, and knowledge base articles activity data into your data warehouse with ease.
- Understand the performance of your support agents and drill down to the individual knowledge base article.
- Combine customer support data and interactions with ad spend, sales data from your CRM, or your billing data, and discover how agent performance affects customer satisfaction and retention.
Available via webhook
Add Enchant as a source in RudderStack by enabling a webhook source in your RudderStack dashboard, then using our Transformations feature to re-shape the incoming payload. Once configured, RudderStack will send data from your Enchant source to any destinations you connect. (Note, you will need to configure outbound webhooks in Enchant.)
Use the Enchant integration with popular destinations
Helpdesk and knowledge base software solution