Enchant

By integrating Enchant with RudderStack, you can receive data from Enchant without writing any code. Once the source is configured, all that’s left is simply adding a data warehouse, and events will start flowing with the schedule you choose. No need to bother your engineering team with another integration request.

Add Enchant in RudderStack as a source and:

• Import your customer support data into your data warehouse, or select only the specific resources you need.
• Get your support tickets, conversations, ratings, and knowledge base articles activity data into your data warehouse with ease.
• Understand the performance of your support agents and drill down to the individual knowledge base article.
• Combine customer support data and interactions with ad spend, sales data from your CRM, or your billing data, and discover how agent performance affects customer satisfaction and retention.