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Drift integration with RudderStack

Efficient Conversational Marketing Using RudderStack and Drift

With RudderStack, you can seamlessly send your event data from a variety of data sources to Drift. All you need to do is configure Drift as a destination in RudderStack. Once enabled, events collected by RudderStack will automatically start flowing to Drift in real-time. You also need not define a warehouse schema before sending your event data, as RudderStack will automatically do that for you.

By Integrating Drift with RudderStack, you can:

  • Get all your event data across multiple sources to Drift without having to manually instrument the integration
  • Collect user events and traits and automatically send them to Drift without implementing any duplicate tracking code
  • Skip development process and save time for other important technical issues
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What you can do with Drift

Prioritize specific accounts, centralize insights on visitors from each account, and follow up within a single interface

Perform customer segmentation and targeted messaging using behavioral data

Automatically route conversations to appropriate agents based on topics or triggers

Engage every customer on your site in seconds, day or night, with Drift's conversational AI

Integrate with helpdesks, CRMs, and collaboration tools to enrich chat messages with relevant user data

This integration is on the roadmap

Schedule time with our solutions engineering team to learn about timing and help prioritize this integration.

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FAQ

How can we help you?

What is Drift used for?

Drift is a third-party chat bot Customer Service tool that enables customer support and customer success teams to learn about and better communicate with customers

Is it hard to set up Drift?

Difficulty can vary based on your existing tech stack and data streaming needs. Many users choose to simplify implementation by sending data to Drift through secure chat bot integration tools like RudderStack.

How much does it cost to integrate Drift with RudderStack?

Pricing for Drift can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.

Customer Data Platform for Developers | RudderStack
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