Intercom Source Integration

Intercom is a popular business messaging platform that makes you aware of your product and website users, making it easy to communicate with targeted content, customized messages, along with conversational help. It helps you manage all your customer lifecycle activities within a single platform.

Intercom helps you go beyond chat and enables you to engage with customers using conversational bots, interactive apps, self-service tools, and proactive product tours.

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What you can do with Intercom Source

Manage customer interactions across all channels using collaborative inboxes, automated workflows, reporting, and more.

Personalize and target customer interactions using customer, company, and behavioral data.

Convert website visitors into customers through targeted messages, bots, and real-time chat.

Measure which customer has interacted most with your team and also track the cost of providing support.

Accelerate onboarding and adoption with interactive and guided product tours.

How to set up Intercom Source Integration

It's easy! Use our step-by-step guide for setting up Intercom as a source in RudderStack, and get started in no time!

View the Documentation

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Send Customer Event Data from Intercom to your Favorite Destinations via RudderStack

Integrate Intercom as a source with RudderStack within minutes without any additional coding. Once successfully configured, RudderStack automatically ingests your specified events data from Intercom. You can then send the data to your data warehouse or other preferred third-party destinations supported by RudderStack.

By Adding Intercom as a Source in the RudderStack Dashboard, you can:

Synchronize with your Intercom data source based on the schedule and run frequency.
Ingest your customer event data and route it to your preferred destination platforms in the desired format with full security.
Easily configure Intercom via your applications, your website, and your server.

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Max Werner
Data Operations Manager, Proposify
Before RudderStack, instrumentation of the new ‘destinations’ for the marketing website required either Google Tag Manager or actual code deployments, thus, doubling our efforts. Now, we can just add the destinations in RudderStack and skip all the manual deployments.
See case study
Chris Frye
Crate and Barrel
The future of retail at Crate and Barrel is empowering a seamless customer experience by blending the inspiration of physical retail with data-driven personalized engagement online. After evaluating various technologies, we chose RudderStack as the foundation for our customer data platform that will help us innovate faster and deliver on our vision for growth, and we look forward to a great partnership.
David Annez
Head of Engineering at Loveholidays
We worked with RudderStack’s product team to drastically increase our site performance and collect even more detailed data on our customer journey. The data now powers analytics, revenue reporting and the recommendations engine built by data science.
See case study
Alex Dovenmuehle
Head of Data Engineering at Mattermost
Our previous vendor’s model kept our data in their playing field, and the pricing limited what we could to track. We wanted to own our data in our warehouse and RudderStack simplified our customer data pipeline setup and security.
See case study
Dan Baker
Data Engineer at Pachyderm
I bring great news…our ~23% of untracked users is down to ~5% since we started using the RudderStack SDK!
Max Werner
Data Operations Manager, Proposify
Before RudderStack, instrumentation of the new ‘destinations’ for the marketing website required either Google Tag Manager or actual code deployments, thus, doubling our efforts. Now, we can just add the destinations in RudderStack and skip all the manual deployments.
See case study
Chris Frye
Crate and Barrel
The future of retail at Crate and Barrel is empowering a seamless customer experience by blending the inspiration of physical retail with data-driven personalized engagement online. After evaluating various technologies, we chose RudderStack as the foundation for our customer data platform that will help us innovate faster and deliver on our vision for growth, and we look forward to a great partnership.