What is Intercom used for?

Intercom is a popular business messaging platform that gives you an overview of who uses your product or website and allows you to get in touch with potential customers using customized messages and conversational support.

Intercom allows you to collect some data about your customers; however, it cannot replace the usual sales CRM.

What data can you collect with Intercom?

With Intercom, you can collect the customer’s name, email, phone number, web sessions, and the last seen (last time a user visited the website or app).

Intercom Integration

Intercom is a real-time business messaging platform, that allows you to bring together and manage all your customer life cycle activities on a single platform.

SourceETL

Integrate Intercom as a source with RudderStack within minutes without any additional coding. Once successfully configured, RudderStack automatically ingests your specified events data from Intercom. You can then send the data to your data warehouse or other preferred third-party destinations supported by RudderStack.

By Adding Intercom as a Source in the RudderStack Dashboard, you can:

Synchronize with your Intercom data source based on the schedule and run frequency.
Ingest your customer event data and route it to your preferred destination platforms in the desired format with full security.
Easily configure Intercom via your applications, your website, and your server.

About Intercom

Intercom is a popular business messaging platform that makes you aware of your product and website users, making it easy to communicate with targeted content, customized messages, along with conversational help. It helps you manage all your customer lifecycle activities within a single platform. Intercom helps you go beyond chat and enables you to engage with customers using conversational bots, interactive apps, self-service tools, and proactive product tours.