What you can do with Zendesk

Integrated services to track, prioritize, and solve customer support tickets

Web, mobile, and email messaging services to reach out to your customers in the best possible way

A smart knowledge base for an efficient self-service and easy resolution of common problems

Ability to connect to your customers over the phone via a seamless call center solution

In order to set up Zendesk manually, you need to become familiar with Zendesk’s API methods. In addition, you need to choose appropriate client libraries and SDKs to install on the platform of your choice. You will also need to write custom tracking code to track custom events from your application. To retrieve data from Zendesk and use it in other tools requires you to carry out complex ETL activities and building custom data pipelines, which can prove to be quite a hassle.

RudderStack allows you to skip this tedious process by offering simple and seamless integration with Zendesk.

How to set up the Zendesk Integration

It’s very easy! Use our step-by-step guide to set up Zendesk as a destination in RudderStack, and get started in no time at all.

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Send Your Customer Information to Zendesk in Real Time Using RudderStack

RudderStack allows you to send important customer information in real-time to Zendesk. You can add Zendesk as a destination on the RudderStack dashboard. After this, you can utilize the RudderStack cloud mode to track, collect, and send event data to Zendesk. RudderStack also allows you to verify the authenticity of a customer’s information before creating a user in Zendesk. You can also create organizations and add or remove users from it.

By Adding Zendesk Support for RudderStack, you can:

  • Map your customer information to the standard Zendesk user attributes
  • Add or remove users from their organization with ease
  • Create or update new organizations in Zendesk
  • Verify your users before sending their information to Zendesk
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