Overview
RudderStack allows you to send important customer information in real-time to Zendesk. You can add Zendesk as a destination on the RudderStack dashboard. After this, you can utilize the RudderStack cloud mode to track, collect, and send event data to Zendesk. RudderStack also allows you to verify the authenticity of a customer’s information before creating a user in Zendesk. You can also create organizations and add or remove users from it.
By Adding Zendesk Support for RudderStack, you can:
- Map your customer information to the standard Zendesk user attributes
- Add or remove users from their organization with ease
- Create or update new organizations in Zendesk
- Verify your users before sending their information to Zendesk
Zendesk offers tools and services that ensure cutting-edge support and sales across various business functions. It allows businesses to serve their customers in the best way possible, enabling easy processing and resolution of customer issues. Zendesk offers features such as live chat, call center software capabilities, and a smart knowledge base so that users can easily handle any type of customer question.
