Trengo Integration
Trengo is a business messaging and communications platform that provides businesses with a shared inbox to manage communication with teams and interact with customers across various channels, including emails, chats, social media platforms, and calls. It enables teams to track unattended client messages, assign conversations, and offer personalized customer experiences.
What you can do with Trengo
Integrate communication data from different channels into a single inbox
Design powerful workflows and communicate with different teams in real-time
Automate data collection using chatbots, and route customer leads to the right agent
Generate leads from various communication channels and follow up with real-time conversations
Engage with website visitors using live chat and guide them through their journeys
How to set up Trengo Integration
It will just take a few minutes! Use our step-by-step guide to set up Trengo as a destination in RudderStack to get started.
Manage Your Customer Data on Different Sources with RudderStack and Trengo
RudderStack enables you to securely send your customer event data from a variety of event sources to Trengo. For this, you need to configure Trengo as a destination in RudderStack. Once enabled, events collected by RudderStack will automatically start flowing to Trengo in real-time, where you can leverage its capabilities for automating customer conversations and team collaborations.
By Adding Trengo Support For RudderStack, you can:
- Skip all manual instrumentation and get all your event data across multiple sources to Trengo
- Capture information related to every page viewed along with the associated user ID
- Track real-time custom events when they occur in your web app
FAQ
How can we help you?
Trengo is a third-party internal communication Customer Service tool that enables customer support and customer success teams to learn about and better communicate with customers
Difficulty can vary based on your existing tech stack and data streaming needs. Many users choose to simplify implementation by sending data to Trengo through secure internal communication integration tools like RudderStack.
Pricing for Trengo can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.
Slack, Gmail, Trello, Asana, Shopify, HubSpot, Magento, and Zapier are a few tools that integrate with Trengo.
With Trengo you can identify employees answering the most tickets, channels that convert the most leads, the overall organization statistics, and also measure peak moments in customer service.
Get started today
Start building smarter customer data pipelines today with RudderStack. Our solutions engineering team is here to help.
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