Overview
You can now set up Olark as a source in RudderStack. By using an Olark webhook, you can send relevant events directly to RudderStack whenever a customer interacts with Olark. These events can be further processed and routed to analytics platforms or your data warehouse for advanced analytics.
By adding Olark as a source in the RudderStack dashboard, you can:
- Capture real-time chat event data
- Attribute events and traits to specific users
- Build more advanced analytics with the raw Olark event data
- Save development time by using RudderStack’s out of the box integration
Olark is a live-chat software that connects your business with customers in an effective and timely manner. It helps the marketing, sales, and customer success teams to personalize engagement, improve workflow, accelerate closing, and generate higher revenue. Olark offers various features including message automation, team management, notification management, insight dashboards, real-time reporting, searchable chat transcripts, set templates, and more. connect Olark and you get complete information about your customers in one place, and use it to create personalized messages and campaigns for them. RudderStack supports sending your events to Olark.
