What you can do with Drift

Prioritize specific accounts, centralize insights on visitors from each account, and follow up within a single interface

Perform customer segmentation and targeted messaging using behavioral data

Automatically route conversations to appropriate agents based on topics or triggers

Engage every customer on your site in seconds, day or night, with Drift's conversational AI

Integrate with helpdesks, CRMs, and collaboration tools to enrich chat messages with relevant user data

This integration is on the roadmap

Schedule time with our solutions engineering team to learn about timing and help prioritize this integration.

Connect with Our Team
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Efficient Conversational Marketing Using RudderStack and Drift

With RudderStack, you can seamlessly send your event data from a variety of data sources to Drift. All you need to do is configure Drift as a destination in RudderStack. Once enabled, events collected by RudderStack will automatically start flowing to Drift in real-time. You also need not define a warehouse schema before sending your event data, as RudderStack will automatically do that for you.

By Integrating Drift with RudderStack, you can:

  • Get all your event data across multiple sources to Drift without having to manually instrument the integration
  • Collect user events and traits and automatically send them to Drift without implementing any duplicate tracking code
  • Skip development process and save time for other important technical issues
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  • image-dcd86c7121831e5728050052daae26790df67e3b-150x150-png

    Max Werner

    Data Operations Manager, Proposify

    Before RudderStack, instrumentation of the new ‘destinations’ for the marketing website required either Google Tag Manager or actual code deployments, thus, doubling our efforts. Now, we can just add the destinations in RudderStack and skip all the manual deployments.
    See case study
  • image-a5598681f83e463672d8c9f431d500501847aa6e-153x153-png

    Chris Frye

    Crate and Barrel

    The future of retail at Crate and Barrel is empowering a seamless customer experience by blending the inspiration of physical retail with data-driven personalized engagement online. After evaluating various technologies, we chose RudderStack as the foundation for our customer data platform that will help us innovate faster and deliver on our vision for growth, and we look forward to a great partnership.
  • image-97c4ade933c9e9511233d24a930bd7106f337da6-150x150-png

    David Annez

    Head of Engineering at Loveholidays

    We worked with RudderStack’s product team to drastically increase our site performance and collect even more detailed data on our customer journey. The data now powers analytics, revenue reporting and the recommendations engine built by data science.
    See case study
  • image-9b303f87a2c7fb5db0acea4b1194223f2b8a6f1d-149x149-png

    Alex Dovenmuehle

    Head of Data Engineering at Mattermost

    Our previous vendor’s model kept our data in their playing field, and the pricing limited what we could to track. We wanted to own our data in our warehouse and RudderStack simplified our customer data pipeline setup and security.
    See case study
  • image-9c9d53d3106ea6829d058f37aeac89ef6a34b14b-200x200-png

    Dan Baker

    Data Engineer at Pachyderm

    I bring great news…our ~23% of untracked users is down to ~5% since we started using the RudderStack SDK!
  • image-dcd86c7121831e5728050052daae26790df67e3b-150x150-png

    Max Werner

    Data Operations Manager, Proposify

    Before RudderStack, instrumentation of the new ‘destinations’ for the marketing website required either Google Tag Manager or actual code deployments, thus, doubling our efforts. Now, we can just add the destinations in RudderStack and skip all the manual deployments.
    See case study
  • image-a5598681f83e463672d8c9f431d500501847aa6e-153x153-png

    Chris Frye

    Crate and Barrel

    The future of retail at Crate and Barrel is empowering a seamless customer experience by blending the inspiration of physical retail with data-driven personalized engagement online. After evaluating various technologies, we chose RudderStack as the foundation for our customer data platform that will help us innovate faster and deliver on our vision for growth, and we look forward to a great partnership.