New Relic is a popular cloud-based observability platform that allows companies and application owners to track the performance of their software (APM). It allows you to instrument, analyze, troubleshoot, and optimize your entire application stack through a single platform. With New Relic, you can also collect all your application’s telemetry data and apply AI-driven insights to deliver a scalable, reliable, and ready-to-market application.

Implementing New Relic along with all of your other SDKs can take a lot of work (dealing with new relic agent, agent configuration, node.js agent, newrelic.js, environment variables, config files, npm, etc.), all to do performance monitoring.

With RudderStack, you can automatically send data from your JavaSCript apps (including node.js applications) and all you need is a New Relic account and New Relic License Key—no custom instrumentation needed.

RudderStack sends JSON payloads directly, so your team using New Relic can analyze data flowing directly to the New Relic UI. You can monitor application performance and send rich metadata (including application name or app_name, hostname, etc.) with events. RudderStack can also route a copy of the data to your warehouse (i.e., AWS Redshift, Snowflake, etc.) where you can use SQL or Python to perform even deeper analysis (all without painful data exports!).

Olark is a live-chat software that connects your business with customers in an effective and timely manner. It helps the marketing, sales, and customer success teams to personalize engagement, improve workflow, accelerate closing, and generate higher revenue. Olark offers various features including message automation, team management, notification management, insight dashboards, real-time reporting, searchable chat transcripts, set templates, and more. connect Olark and you get complete information about your customers in one place, and use it to create personalized messages and campaigns for them. RudderStack supports sending your events to Olark.