Kustomer Integration: Customer Service

Kustomer

Connect Kustomer and send data to Kustomer with Rudderstack.

CategoryCustomer ServiceType

Destination

Overview

RudderStack allows you to route important customer information to Kustomer in real-time. You can add Kustomer as a destination on the RudderStack dashboard, and you’re good to go. To successfully configure Kustomer as a destination, you will need to configure the API Key, enable generic title for Page events and Screen events.

By adding Kustomer support for RudderStack, you can:

Map your customer information to the standard Kustomer user attributes
Record user information whenever a user sees a web page, along with its associated properties
Create or update new organizations in Kustomer
Capture any action that a user may perform in the form of events

Kustomer is a modern customer engagement platform designed for enterprises. It gives you a holistic view of your users and customer base, lets you provide best-in-class support, and engage with your customers through meaningful interactions.

FAQs

What is Kustomer?

Kustomer is a SaaS-based customer service solution that enables brands to increase customer satisfaction and loyalty. It empowers agents to engage customers in personalized conversations.

What is Kustomer used for?

Kustomer is a third-party customer engagement CRM tool that enables businesses to centralize and act on customer records.

How much does it cost to integrate Kustomer with RudderStack?

Pricing for Kustomer can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.

Is Kustomer a CRM?

Kustomer is a modern customer service CRM platform. It enables enterprises to manage large-scale support volume and optimize customer experiences throughout their journey.

Why did Meta (Facebook) buy Kustomer?

Facebook generates a majority of its revenue from selling advertisements. The acquisition of Kustomer in a way supports their core advertising business. This also supports their efforts to provide better customer data for better customer targeting.

Kustomer

Overview

By adding Kustomer support for RudderStack, you can:

FAQs

Use the Kustomer integration with popular sources