What you can do with Kustomer

Empower your agents to deliver informative, convenient experiences that build loyalty

Enable customers to resolve easy questions themselves with the help of AI

Manage your team remotely along with providing support from anywhere, and route customers to the most appropriate resource

Deliver efficient and personalized service with contextualized views of every customer on one screen

Track customers’ sentiment to help agents decide how to best prioritize and engage in conversations and measure metrics for overall customer service effectiveness

To set up Kustomer manually, you need to get familiar with Kustomer’s API methods. You will also require a custom tracking code to track custom events from your application. Retrieving data from Kustomer and using it in other tools requires complex ETL activities and custom data pipelines, which can be quite challenging.


RudderStack enables you to skip this tedious process via simple and seamless integration with Kustomer.

How to set up Kustomer Integration

It’s very easy! Use our step-by-step guide to set up Kustomer as a destination in RudderStack, and get started in no time at all.

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Send Your Customer Data to Kustomer in Real-Time With RudderStack

RudderStack allows you to route important customer information to Kustomer in real-time. You can add Kustomer as a destination on the RudderStack dashboard, and you’re good to go. To successfully configure Kustomer as a destination, you will need to configure the API Key, enable generic title for Page events and Screen events.

By Adding Kustomer Support for RudderStack, you can:

  • Map your customer information to the standard Kustomer user attributes
  • Record user information whenever a user sees a web page, along with its associated properties
  • Create or update new organizations in Kustomer
  • Capture any action that a user may perform in the form of events
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FAQ

How can we help you?

Kustomer is a third-party customer engagement CRM tool that enables businesses to centralize and act on customer records.

Difficulty can vary based on the amount and type of your customer data. Many users choose to simplify implementation by sending data to Kustomer through secure customer engagement integration tools like RudderStack.

Pricing for Kustomer can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.

Kustomer is a modern customer service CRM platform. It enables enterprises to manage large-scale support volume and optimize customer experiences throughout their journey.

Kustomer is a SaaS-based customer service solution that enables brands to increase customer satisfaction and loyalty. It empowers agents to engage customers in personalized conversations.

Facebook generates a majority of its revenue from selling advertisements. The acquisition of Kustomer in a way supports their core advertising business. This also supports their efforts to provide better customer data for better customer targeting.