RudderStack allows you to route important customer information to Kustomer in real-time. You can add Kustomer as a destination on the RudderStack dashboard, and you’re good to go. To successfully configure Kustomer as a destination, you will need to configure the API Key, enable generic title for Page events and Screen events.
By Adding Kustomer Support for RudderStack, you can:
- Map your customer information to the standard Kustomer user attributes
- Record user information whenever a user sees a web page, along with its associated properties
- Create or update new organizations in Kustomer
- Capture any action that a user may perform in the form of events
Frequently Asked Questions
What is Kustomer?
Kustomer is a SaaS-based customer service solution that enables brands to increase customer satisfaction and loyalty. It empowers agents to engage customers in personalized conversations.
What is Kustomer used for?
Kustomer is a third-party customer engagement CRM tool that enables businesses to centralize and act on customer records.
How much does it cost to integrate Kustomer with RudderStack?
Is Kustomer a CRM?
Kustomer is a modern customer service CRM platform. It enables enterprises to manage large-scale support volume and optimize customer experiences throughout their journey.
Why did Meta (Facebook) buy Kustomer?
Facebook generates a majority of its revenue from selling advertisements. The acquisition of Kustomer in a way supports their core advertising business. This also supports their efforts to provide better customer data for better customer targeting.
Use the Kustomer integration with popular sources
Kustomer is a modern customer engagement platform designed for enterprises. It gives you a holistic view of your users and customer base, lets you provide best-in-class support, and engage with your customers through meaningful interactions.