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Help Scout integration with RudderStack

Manage Your Customers Effectively With RudderStack and Help Scout

With RudderStack, you can seamlessly send your event data from a variety of data sources to Help Scout. All you need to do is configure Help Scout as a destination in RudderStack. Once enabled, events collected by RudderStack will automatically start flowing to Help Scout in real-time.

By Integrating Help Scout with RudderStack, you can:

  • Get all your event data across multiple sources to Help Scout without having to manually instrument the integration
  • Skip development process and save time for other important technical issues
  • Reduce duplicate capture of event tracking code on your site
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What you can do with Help Scout

Engage leads, onboard new customers, and provide proactive support with trigger-based messages

Easily access customer's previous conversations and app activity alongside every support request to deliver faster and personalized support

Evaluate your team's volume by channel, busiest hours, and trending topics among your customers

Provide customers with live chat support to make it easy for customers to find your help center articles or do both — all from the same tool

This integration is on the roadmap

Schedule time with our solutions engineering team to learn about timing and help prioritize this integration.

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FAQ

How can we help you?

What is Help Scout used for?

Help Scout is a third-party customer help desk Customer Service tool that enables customer support and customer success teams to learn about and better communicate with customers

Is it hard to set up Help Scout?

Difficulty can vary based on your existing tech stack and data streaming needs. Many users choose to simplify implementation by sending data to Help Scout through secure customer help desk integration tools like RudderStack.

How much does it cost to integrate Help Scout with RudderStack?

Pricing for Help Scout can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.

What is Help Scout?

Help Scout is an online help desk tool that helps small businesses and teams manage customer relationships using personalized emails. There are no ticket numbers, case numbers, or impersonal templates to manage.

Customer Data Platform for Developers | RudderStack
HIPPA Compliant
SOC 2 TYPE 2