What you can do with Freshdesk Source

Track and manage incoming support tickets from multiple channels with a single inbox

Collaborate with multiple teams to split, assign, and resolve queries faster as a team

Gather and analyze critical insights on agent performances and customer experience using advanced analytics

Customize Freshdesk to suit your business requirements

Use Freddy AI to resolve customer queries faster without compromising on quality

Customize the layout of your support portal with full CSS customization and ready-made themes

How to set up Freshdesk Source Integration

It’s easy! Use our step-by-step guide for setting up Freshdesk as a Cloud Extract Source in RudderStack.


Send Customer Event Data from Freshdesk to RudderStack Securely

Now you can set up Freshdesk as a source in RudderStack without any manual coding. After you have successfully configured Freshdesk as a Source, RudderStack will automatically ingest your specified customer event data. You can route this data to your data warehouse or any other third-party destination supported by RudderStack.

By Adding Freshdesk as a Source in the RudderStack Dashboard, you can:

  • Collect your raw events and data from Freshdesk and ingest them into RudderStack.
  • Schedule data import from your Freshdesk account to RudderStack.
  • Send data to third-party destinations or data warehouses securely.