Freshdesk Source Integration

What you can do with Freshdesk Source

Track and manage incoming support tickets from multiple channels with a single inbox

Collaborate with multiple teams to split, assign, and resolve queries faster as a team

Gather and analyze critical insights on agent performances and customer experience using advanced analytics

Customize Freshdesk to suit your business requirements

Use Freddy AI to resolve customer queries faster without compromising on quality

Customize the layout of your support portal with full CSS customization and ready-made themes

How to set up Freshdesk Source Integration

It’s easy! Use our step-by-step guide for setting up Freshdesk as a Cloud Extract Source in RudderStack.

View the documentation

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Send Customer Event Data from Freshdesk to RudderStack Securely

Now you can set up Freshdesk as a source in RudderStack without any manual coding. After you have successfully configured Freshdesk as a Source, RudderStack will automatically ingest your specified customer event data. You can route this data to your data warehouse or any other third-party destination supported by RudderStack.

By Adding Freshdesk as a Source in the RudderStack Dashboard, you can:

Collect your raw events and data from Freshdesk and ingest them into RudderStack.
Schedule data import from your Freshdesk account to RudderStack.
Send data to third-party destinations or data warehouses securely.

Try this in RudderStack

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Max Werner
Data Operations Manager, Proposify
Before RudderStack, instrumentation of the new ‘destinations’ for the marketing website required either Google Tag Manager or actual code deployments, thus, doubling our efforts. Now, we can just add the destinations in RudderStack and skip all the manual deployments.
See case study
Chris Frye
Crate and Barrel
The future of retail at Crate and Barrel is empowering a seamless customer experience by blending the inspiration of physical retail with data-driven personalized engagement online. After evaluating various technologies, we chose RudderStack as the foundation for our customer data platform that will help us innovate faster and deliver on our vision for growth, and we look forward to a great partnership.
David Annez
Head of Engineering at Loveholidays
We worked with RudderStack’s product team to drastically increase our site performance and collect even more detailed data on our customer journey. The data now powers analytics, revenue reporting and the recommendations engine built by data science.
See case study
Alex Dovenmuehle
Head of Data Engineering at Mattermost
Our previous vendor’s model kept our data in their playing field, and the pricing limited what we could to track. We wanted to own our data in our warehouse and RudderStack simplified our customer data pipeline setup and security.
See case study
Dan Baker
Data Engineer at Pachyderm
I bring great news…our ~23% of untracked users is down to ~5% since we started using the RudderStack SDK!
Max Werner
Data Operations Manager, Proposify
Before RudderStack, instrumentation of the new ‘destinations’ for the marketing website required either Google Tag Manager or actual code deployments, thus, doubling our efforts. Now, we can just add the destinations in RudderStack and skip all the manual deployments.
See case study
Chris Frye
Crate and Barrel
The future of retail at Crate and Barrel is empowering a seamless customer experience by blending the inspiration of physical retail with data-driven personalized engagement online. After evaluating various technologies, we chose RudderStack as the foundation for our customer data platform that will help us innovate faster and deliver on our vision for growth, and we look forward to a great partnership.

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