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Delighted integration with RudderStack

Gather valuable feedback from customer surveys with RudderStack and Delighted

Integrating Delighted as a destination on the RudderStack dashboard lets you send your user events directly to Delighted without any manual implementation. All you need is your Delighted API Key, and you’re all set. Once Delighted is successfully configured and enabled, events from RudderStack will start flowing to Delighted.

By adding Delighted as a destination in the RudderStack dashboard, you can:

  • Send real-time customer events to Delighted securely
  • Create a People List to add users instantly and send surveys to all members in the list in one go
  • Update user in a particular People List with the latest information
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What you can do with Delighted

Delighted allows you to share the NPS survey results easily. However, adding a new user or user properties must be done manually by requesting the Delighted API. Also, to send action-based survey data, you need to add a custom code to track user actions on your site or app. Doing all of this manually is quite challenging and takes up a lot of time.

Skip these limitations by integrating Delighted with RudderStack and get started with using Delighted in no time.

Create customized surveys that are optimized to work across different channels (email, web, SMS)

Use the Delighted API to schedule ongoing surveys by time interval and trigger surveys based on custom events

Automatically calculate customer experience scores (NPS, CSAT, CES) and generate comprehensive reports for your feedback

Get an extensive view into survey delivery, response rates, bounce rates, and unsubscribes for every survey channel

How to set up the Delighted Integration

It’s simple! Use our step-by-step guide to set up Delighted as a Destination in RudderStack to get started quickly.

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FAQ

How can we help you?

What is Delighted?

Delighted is a feedback platform that allows you to gather NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), or customer ratings along with open-ended responses.

How does Delighted work?

Delighted helps you take a single-question survey where customers rate your product/service and provide feedback in their own words. All the customer feedback appears instantly in your dashboard.

What data does Delighted collect?

Delighted collects Personal Data, including contact information (name, phone number, address, email address, and your employer) and payment details for customers.

Customer Data Platform for Developers | RudderStack
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