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LLM use case: Reducing Customer Success response times by 50% with RudderStack, kapa.ai, and Thena

LLM use case: Reducing Customer Success response times by 50% with RudderStack, kapa.ai, and Thena

At RudderStack, we enhanced our Customer Success response times by 50% using LLMs with kapa.ai, and Thena. Our LLM workflow efficiently enriches support tickets with customer data, enabling our TAMs to provide faster, more accurate responses

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Data Enablement
Mackenzie Hastings

Mackenzie Hastings

Technical Product Marketing

by Mackenzie Hastings

Build your Customer 360 on Databricks with RudderStack Profiles

Build your Customer 360 on Databricks with RudderStack Profiles

RudderStack Profiles marks a giant leap forward for data teams that are striving to power their businesses with reliable, complete customer profiles, and it now supports the Databricks Data Intelligence Platform.

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Data Enablement
Brooks Patterson

Brooks Patterson

Head of Product Marketing

by Brooks Patterson

How we crafted a domain-specific language for JSON transformation at RudderStack

How we crafted a domain-specific language for JSON transformation at RudderStack

A guide for developers to create custom DSLs to address specific domain requirements, enhancing productivity and unlocking new possibilities in problem-solving.

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Data Infrastructure
Dilip Kola

Dilip Kola

Software Engineer - Integrations

by Dilip Kola

How to use LLMs for customer data: Two prototypes

How to use LLMs for customer data: Two prototypes

In this post, we explore how LLMs can be used for different customer data use cases and detail two prototypes we’re experimenting with at RudderStack: one to make customer success more efficient and one to unlock 1:1 personalization.

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Data Enablement
Soumyadeb Mitra

Soumyadeb Mitra

Founder and CEO of RudderStack

by Soumyadeb Mitra

RudderStack Cohorts and Activations give business teams unprecedented Customer 360 access

RudderStack Cohorts and Activations give business teams unprecedented Customer 360 access

With RudderStack Cohorts and Activations you can bring business teams closer to the data than ever before without comprising control, so everyone can help turn your customer data into competitive advantage.

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Data Enablement
Ryan McCrary

Ryan McCrary

Product Manager at RudderStack

by Ryan McCrary

A groundbreaking approach to creating and delivering complete customer profiles

A groundbreaking approach to creating and delivering complete customer profiles

RudderStack Profiles introduces a groundbreaking approach to solving identity resolution. It enables every data team to power their business with reliable, complete customer profiles. In this blog, we show you how.

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Identity Resolution
Brooks Patterson

Brooks Patterson

Head of Product Marketing

by Brooks Patterson

Unresolved identities: The silent data project killer

Unresolved identities: The silent data project killer

This post articulates why you can’t afford not to solve identity resolution – because when you do the value of every customer data initiative goes up, and the complexity of those initiatives goes down.

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Identity Resolution
Matt Kelliher-Gibson

Matt Kelliher-Gibson

Technical Product Marketing Manager

by Matt Kelliher-Gibson

RudderStack Profiles vs. SQL for Customer 360: The benefits of declarative data modeling

RudderStack Profiles vs. SQL for Customer 360: The benefits of declarative data modeling

You can build a customer 360 using SQL and tools like dbt, but you’ll face significant challenges – especially as complexity and scale increase. When it comes to Customer 360, you’re better off with a purpose-built declarative data modeling tool.

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Identity Resolution
John Wessel

John Wessel

CTO, Mentor, & Data Consultant

by John Wessel

Addressing Segment's limitations: From data storage to data strategy

Addressing Segment's limitations: From data storage to data strategy

RudderStack isn't just an alternative to Segment, but a fundamentally different approach for businesses who want to turn their customer data into a competitive advantage.

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Data Enablement
Mackenzie Hastings

Mackenzie Hastings

Technical Product Marketing

by Mackenzie Hastings

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