Overview
You can use RudderStack to collect your customer event data from a variety of sources and send it to Intercom. By enabling Intercom as a destination, you can configure the RudderStack native SDKs to add Intercom to your Android or iOS project. RudderStack also ensures that the format of the event properties is compliant with Intercom’s API specifications.
By adding Intercom support for RudderStack, you can:
- Create new users or update their details, which will reflect in Intercom
- Transform your tracked events and their properties, as per Intercom’s specifications
- Remove unwanted users from a company list, so that they don’t get any company-specific notifications
- Subscribe or unsubscribe users from a mailing list
- Send user-specific information, such as URLs of pages visited, email address, and more, to Intercom for analysis
Intercom is an industry-leading, real-time business messaging platform, that allows you to bring together and manage all your customer life cycle activities on a single platform. Intercom is equipped with a robust set of features, including in-app messaging, real-time chat, and automation capabilities, Intercom allows businesses to create a personalized and engaging customer journey. Furthermore, it can integrate seamlessly with various platforms such as iOS and Android, making it a comprehensive solution for mobile device users. Intercom's user-friendly system and dynamic functionalities make it a preferred choice for businesses of all sizes looking to optimize their customer interaction and engagement.
