What you can do with Help Scout

Engage leads, onboard new customers, and provide proactive support with trigger-based messages

Easily access customer's previous conversations and app activity alongside every support request to deliver faster and personalized support

Evaluate your team's volume by channel, busiest hours, and trending topics among your customers

Provide customers with live chat support to make it easy for customers to find your help center articles or do both — all from the same tool

This integration is on the roadmap

Schedule time with our solutions engineering team to learn about timing and help prioritize this integration.


Manage Your Customers Effectively With RudderStack and Help Scout

With RudderStack, you can seamlessly send your event data from a variety of data sources to Help Scout. All you need to do is configure Help Scout as a destination in RudderStack. Once enabled, events collected by RudderStack will automatically start flowing to Help Scout in real-time.

By Integrating Help Scout with RudderStack, you can:

  • Get all your event data across multiple sources to Help Scout without having to manually instrument the integration
  • Skip development process and save time for other important technical issues
  • Reduce duplicate capture of event tracking code on your site