What you can do with Delighted

Create customized surveys that are optimized to work across different channels (email, web, SMS)

Use the Delighted API to schedule ongoing surveys by time interval and trigger surveys based on custom events

Automatically calculate customer experience scores (NPS, CSAT, CES) and generate comprehensive reports for your feedback

Get an extensive view into survey delivery, response rates, bounce rates, and unsubscribes for every survey channel

Delighted allows you to share the NPS survey results easily. However, adding a new user or user properties must be done manually by requesting the Delighted API. Also, to send action-based survey data, you need to add a custom code to track user actions on your site or app. Doing all of this manually is quite challenging and takes up a lot of time.

Skip these limitations by integrating Delighted with RudderStack and get started with using Delighted in no time.

How to set up the Delighted Integration

It’s simple! Use our step-by-step guide to set up Delighted as a Destination in RudderStack to get started quickly.


Gather valuable feedback from customer surveys with RudderStack and Delighted

Integrating Delighted as a destination on the RudderStack dashboard lets you send your user events directly to Delighted without any manual implementation. All you need is your Delighted API Key, and you’re all set. Once Delighted is successfully configured and enabled, events from RudderStack will start flowing to Delighted.

By adding Delighted as a destination in the RudderStack dashboard, you can:

  • Send real-time customer events to Delighted securely
  • Create a People List to add users instantly and send surveys to all members in the list in one go
  • Update user in a particular People List with the latest information