What you can do with Delighted

Create customized surveys that are optimized to work across different channels (email, web, SMS)

Use the Delighted API to schedule ongoing surveys by time interval and trigger surveys based on custom events

Automatically calculate customer experience scores (NPS, CSAT, CES) and generate comprehensive reports for your feedback

Get an extensive view into survey delivery, response rates, bounce rates, and unsubscribes for every survey channel

Delighted allows you to share the NPS survey results easily. However, adding a new user or user properties must be done manually by requesting the Delighted API. Also, to send action-based survey data, you need to add a custom code to track user actions on your site or app. Doing all of this manually is quite challenging and takes up a lot of time.

Skip these limitations by integrating Delighted with RudderStack and get started with using Delighted in no time.

How to set up the Delighted Integration

It’s simple! Use our step-by-step guide to set up Delighted as a Destination in RudderStack to get started quickly.

View the Documentation
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Gather valuable feedback from customer surveys with RudderStack and Delighted

Integrating Delighted as a destination on the RudderStack dashboard lets you send your user events directly to Delighted without any manual implementation. All you need is your Delighted API Key, and you’re all set. Once Delighted is successfully configured and enabled, events from RudderStack will start flowing to Delighted.

By adding Delighted as a destination in the RudderStack dashboard, you can:

  • Send real-time customer events to Delighted securely
  • Create a People List to add users instantly and send surveys to all members in the list in one go
  • Update user in a particular People List with the latest information
Try this in RudderStack
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  • image-dcd86c7121831e5728050052daae26790df67e3b-150x150-png

    Max Werner

    Data Operations Manager, Proposify

    Before RudderStack, instrumentation of the new ‘destinations’ for the marketing website required either Google Tag Manager or actual code deployments, thus, doubling our efforts. Now, we can just add the destinations in RudderStack and skip all the manual deployments.
    See case study
  • image-a5598681f83e463672d8c9f431d500501847aa6e-153x153-png

    Chris Frye

    Crate and Barrel

    The future of retail at Crate and Barrel is empowering a seamless customer experience by blending the inspiration of physical retail with data-driven personalized engagement online. After evaluating various technologies, we chose RudderStack as the foundation for our customer data platform that will help us innovate faster and deliver on our vision for growth, and we look forward to a great partnership.
  • image-97c4ade933c9e9511233d24a930bd7106f337da6-150x150-png

    David Annez

    Head of Engineering at Loveholidays

    We worked with RudderStack’s product team to drastically increase our site performance and collect even more detailed data on our customer journey. The data now powers analytics, revenue reporting and the recommendations engine built by data science.
    See case study
  • image-9b303f87a2c7fb5db0acea4b1194223f2b8a6f1d-149x149-png

    Alex Dovenmuehle

    Head of Data Engineering at Mattermost

    Our previous vendor’s model kept our data in their playing field, and the pricing limited what we could to track. We wanted to own our data in our warehouse and RudderStack simplified our customer data pipeline setup and security.
    See case study
  • image-9c9d53d3106ea6829d058f37aeac89ef6a34b14b-200x200-png

    Dan Baker

    Data Engineer at Pachyderm

    I bring great news…our ~23% of untracked users is down to ~5% since we started using the RudderStack SDK!
  • image-dcd86c7121831e5728050052daae26790df67e3b-150x150-png

    Max Werner

    Data Operations Manager, Proposify

    Before RudderStack, instrumentation of the new ‘destinations’ for the marketing website required either Google Tag Manager or actual code deployments, thus, doubling our efforts. Now, we can just add the destinations in RudderStack and skip all the manual deployments.
    See case study
  • image-a5598681f83e463672d8c9f431d500501847aa6e-153x153-png

    Chris Frye

    Crate and Barrel

    The future of retail at Crate and Barrel is empowering a seamless customer experience by blending the inspiration of physical retail with data-driven personalized engagement online. After evaluating various technologies, we chose RudderStack as the foundation for our customer data platform that will help us innovate faster and deliver on our vision for growth, and we look forward to a great partnership.