Turn customer data into actionable knowledge so you can solve problems proactively and delight customers at every interaction.
Quickly assess customer health at a high level, and drill down into details that matter customer by customer with a unified customer view.
Collect and unify customer data from your website, product, CRM, and customer success platforms without ever exporting a CSV.
Catch every red flag to identify potential problems and get ahead of them before they turn into complaints and churn risk.
Use your data to proactively understand and engage your customers, ensuring they’re getting maximum value from your brand.
Our whole team relies on the views we built on top of our customer 360 from RudderStack Profiles to guide their work day-to-day, and I’m proud to say they really do form the bedrock of how I run our organization.
Our whole team relies on the views we built on top of our customer 360 from RudderStack Profiles to guide their work day-to-day, and I’m proud to say they really do form the bedrock of how I run our organization.
Head of Customer Success at RudderStack
Being a data-driven company is a team sport. RudderStack handles the data and integrations so you can spend time on what counts most for your business.
With an accessible customer 360, it’s easy to incorporate customer data into everything you do to drive customer success.
Collect and unify every relevant data point, so you can create a cohesive customer service experience.
Know when and how to proactively communicate with your customers to keep them happy and healthy.
Identify opportunities and drive your customers toward the actions that create delight for them and drive value for you.
In this piece, our Head of Customer Success details how we use our own product, RudderStack Profiles, to create a unified customer 360 table that serves as the foundation of our customer success function.
At RudderStack, we enhanced our Customer Success response times by 50% using LLMs with kapa.ai, and Thena. Our LLM workflow efficiently enriches support tickets with customer data, enabling our TAMs to provide faster, more accurate responses
With a customer 360, you can deliver every bit of relevant customer data to the right people, in the right places, at the right time to craft the connected end-to-end customer experiences that cultivate strong customer relationships.
