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Protecting your trust: our response to scams involving our brand

Written by
Eric Omwega

Eric Omwega

VP of Marketing and Operations, RudderStack
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At RudderStack, your trust and safety are at the heart of everything we do. We've recently become aware of reports of scams exploiting our brand and name. We want to address this issue head-on, reaffirm our commitment to your security, and share the steps we're taking to protect our valued customers and the public.

Your Trust is Our Top Priority

We assure you that our company does not endorse or sanction these fraudulent activities. Your trust in us is of utmost importance, and we are committed to preserving it.

Immediate Actions Taken

Upon learning of these scams, we immediately initiated internal investigations and processed the deletion of any fraudulent website associated with our brand. Our teams are working diligently to identify those responsible and to take appropriate actions against them.

Enhanced Security Measures

We recognize that protecting our brand requires strong security measures. Thus, we are reinforcing our security protocols and implementing brand protection processes to prevent future scams. We are committed to preserving your trust and providing a secure online environment.

Customer Support

If you or anyone you know has been affected by these scams, we are here to provide support and guidance. Our customer support team is available to receive your reports and help you to identify these fraudulent activities. Contact us here.

Public Education

We would like to provide some clarification on our communication practices. Firstly, RudderStack's official recruiters strictly adhere to established professional channels for our recruiting efforts. All official communications from our company, whether related to recruiting or otherwise, will come from email addresses associated with our domain (e.g., @rudderstack.com) or through valid user profiles on professional networking platforms such as LinkedIn. If someone receives a communication that does not meet these criteria, it should be regarded with suspicion.

Your vigilance and awareness are valuable in helping to combat scams. We are committed to educating the public on recognizing and reporting scams associated with our brand. Together, we can work to create a safer online environment for everyone.

Communication

We are fully committed to preserving your trust and providing a secure online environment; therefore, we reiterate our official channels of communication:

We extend our gratitude to those who have reported these scams. Your reports help us maintain the integrity of our brand, as well as the trust of our customers.

Conclusion

At RudderStack, we remain dedicated to protecting your trust and safety. These scams are a stark reminder of the importance of maintaining strong security measures and public awareness. Our commitment to you is unwavering, and we are actively addressing this issue to ensure a secure and trustworthy environment for our valued customers and the general public.

Your trust is paramount; we want you to know that we are fully committed to preserving it. Thank you for being a part of our journey.

January 3, 2024