Zendesk Talk Overview
Zendesk Talk is a call center solution part of Zendesk’s SaaS offerings. By integrating Zendesk Talk with RudderStack, you will be able to analyze ready-to-use analytics-friendly, customer support data in your data warehouse, and your BI. Go beyond Zendesk Talk’s vanilla dashboards and ask any question you want about your support data. Understand how customers engage with your agents on the phone, find areas for improvement, optimize service, and call center operations. Having your Zendesk Talk data in the same data warehouse as your marketing, sales, and the rest of Zendesk’s platform offerings will help you get a holistic understanding of your business performance. Drill down to your data from your marketing channels, your revenue, and better understand how your customers engage with your products or fit your support plans.
It can take months to build a comprehensive data infrastructure for digital analytics.
Build a data infrastructure up and running in minutes with RudderStack as your Zendesk Talk ETL tool and no technical effort.
Data monitoring is complicated and a waste of valuable time to build from scratch.
Save hours per day for pulling and modeling data. RudderStack provides you with analytics-ready data in your data warehouse so you can focus on building a comprehensive view of your business.
Accurate, up-to-date metrics and business dashboards are paramount to success.
Get accurate data with fault-tolerant architecture that helps you get your Zendesk Talk data consistently to your data warehouse and BI tool with no loss.