Integrate Freshdesk with JackDB
Don't go through the pain of direct integration. RudderStack’s Freshdesk integration makes it easy to send data from Freshdesk to JackDB and all of your other cloud tools.
Easy Freshdesk to JackDB integration with RudderStack
RudderStack’s open source Freshdesk integration allows you to integrate RudderStack with your Freshdesk to track event data and automatically send it to JackDB. With the RudderStack Freshdesk integration, you do not have to worry about having to learn, test, implement or deal with changes in a new API and multiple endpoints every time someone asks for a new integration.
Available via webhook
Send event data to JackDB by enabling webhooks in your RudderStack dashboard, then using our Transformations feature to shape the payload for the JackDB API. Once enabled, RudderStack will forward events to JackDB (note, this requires leveraging cloud API endpoints for JackDB ).
Popular ways to use JackDB and RudderStack
Import analytics-ready customer support data into your warehouse. Select the data points you need and sync with the click of a button.
Run analytics and ML on your raw support ticket data to gain a better understanding of sentiment and outcomes.
Build richer, data-driven training programs for your sales reps based on actual ticketing and response data.
Frequently Asked Questions
JackDB is a database technology that offers a secure, collaborative environment for data analysis and query-based reporting. It offers a unified, browser-based SQL query interface and role-based access control, real-time activity monitoring, and comprehensive audit logging.
Freshdesk is a cloud-based customer support platform that lets you streamline your company’s customer support and efficiently manage your customers as you scale. It allows you to support your customers across various platforms such as e-mail, phone, social media, and other messaging apps.