Zendesk Talk is a call center solution part of Zendesk’s SaaS offerings. By integrating Zendesk Talk with RudderStack, you will be able to analyze ready-to-use analytics-friendly, customer support data in your data warehouse, and your BI. Go beyond Zendesk Talk’s vanilla dashboards and ask any question you want about your support data. Understand how customers engage with your agents on the phone, find areas for improvement, optimize service, and call center operations. Having your Zendesk Talk data in the same data warehouse as your marketing, sales, and the rest of Zendesk’s platform offerings will help you get a holistic understanding of your business performance. Drill down to your data from your marketing channels, your revenue, and better understand how your customers engage with your products or fit your support plans.