Zendesk Guide Integration
Zendesk Guide (previously Zendesk Help Center) is a smart knowledge base for better self-service. By integrating Zendesk Guide with RudderStack, you will be able to analyze ready-to-use analytics-friendly, customer support data in your data warehouse, and your BI. Go beyond Zendesk Guide’s vanilla dashboards and ask any question you want about your support data. Understand how customers engage with your content, find areas for improvement, optimize service operations, and knowledgebase content. Having your Zendesk Guide data in the same data warehouse as your marketing, sales, and the rest of Zendesk’s platform offerings will help you get a holistic understanding of your business performance. Drill down to your data from your marketing channels, your revenue, and better understand how your customers engage with your products or fit your support plans.