Zendesk Guide Integration
It can take months to build a comprehensive data infrastructure for digital analytics.
Build a data infrastructure up and running in minutes with RudderStack as your Zendesk Guide ETL tool and no technical effort.
Data monitoring is complicated and a waste of valuable time to build from scratch.
Save hours per day for pulling and modeling data. RudderStack provides you with analytics-ready data in your data warehouse so you can focus on building a comprehensive view of your business.
Accurate, up-to-date metrics and business dashboards are paramount to success.
Get accurate data with fault-tolerant architecture that helps you get your Zendesk Guide data consistently to your data warehouse and BI tool with no loss.
What you can do with Zendesk Guide
Query analytics-ready customer support data
Import your customer support data into your data warehouse, or select only the specific resources you need. Get analytics-ready data into your data warehouse with the click of a button and without any scripting or coding.
From support ticket to happy customer
Get your support tickets, conversations, ratings, and knowledgebase articles activity data into your data warehouse with ease. Understand the performance of your support agents and drill down to the individual knowledge base article. Gain a better view of the KPIs that matter most to your business, optimize agent response or resolution time, and review your support strategies for happier customers.
Improve customer retention and satisfaction and understand how support affects revenue.
Combine customer support data and interactions with ad spend, sales data from your CRM, or your billing data and discover, how agent performance affects customer satisfaction and retention. Grow your revenue by building better customer support strategies.
RudderStack Zendesk Guide Documentation
Refer to our step-by-step guide and start using the ReactNative SDK today
About Zendesk Guide
Zendesk Guide (previously Zendesk Help Center) is a smart knowledge base for better self-service. By integrating Zendesk Guide with RudderStack, you will be able to analyze ready-to-use analytics-friendly, customer support data in your data warehouse, and your BI. Go beyond Zendesk Guide’s vanilla dashboards and ask any question you want about your support data. Understand how customers engage with your content, find areas for improvement, optimize service operations, and knowledgebase content. Having your Zendesk Guide data in the same data warehouse as your marketing, sales, and the rest of Zendesk’s platform offerings will help you get a holistic understanding of your business performance. Drill down to your data from your marketing channels, your revenue, and better understand how your customers engage with your products or fit your support plans.