Zendesk Chat is a cross-platform live chat software. It lets you reach out to your customers in real-time via live chats and instant messaging.

This document guides you in setting up Zendesk Chat as a source in RudderStack. Once configured, RudderStack automatically ingests your Zendesk Chat data and routes it to your specified data warehouse destination.

This source will be deprecated soon. Refer to the Zendesk Chat V2 guide for the latest documentation.
All the Cloud Extract sources support sending data only to a data warehouse destination.

Getting Started

To set up Zendesk Chat as a source on the RudderStack dashboard, follow these steps:

  • Log into your RudderStack dashboard.
  • From the left panel, select Sources. Then, click on Add Source, as shown:
Add Source
  • Next, select Zendesk Chat from the list of Cloud Sources, and click on Next.
Cloud Sources
  • Assign a name to your source, and click on Next.
Assign a name

Specifying Connection Credentials

  • Next, enter your Zendesk Chat credentials. Enter your Zendesk Chat subdomain, and click on Connect with Zendesk Chat. You will be required to authenticate RudderStack on your Zendesk Chat account.
Connect with Zendesk Chat
To get your Zendesk subdomain, go to the **Admin Center** and click on the **Account** icon. You will find your Zendesk subdomain under **Appearance** - **Branding** - **Subdomain** section. For more information, check the FAQs below.

If you've already configured Zendesk Chat as a source before, you can choose the account visible under the Use existing credentials tab, as shown above.

Setting the Data Update Schedule

  • Next, you will be required to set the Run Frequency to schedule the data import from your Zendesk Chat account to RudderStack. You can also specify the time when you want this synchronization to start, by choosing the time under the Sync Starting At option.
Sync Starting At

Selecting the Data to Import

  • Finally, choose the Zendesk Chat data that you wish to ingest via RudderStack. You can either select all the data, or choose specific Zendesk Chat data attributes, as per your requirement.
Select data to import

That's it! Zendesk Chat is now successfully configured as a source on your RudderStack dashboard.

RudderStack will start ingesting data from your Zendesk Chat source as per the specified frequency. You can further connect this source to your data warehouse by clicking on Connect Destinations or Add Destination, as shown:

Add Destination

Use the Connect Destinations option if you have already configured a data warehouse destination in RudderStack. To configure a data warehouse destination from scratch, click on the Add Destination button.


How can I find my Zendesk Chat subdomain?

Your Zendesk Chat's subdomain can be easily identified from your account's URL. It is usually in the format of https://[YOUR_ZENDESK_SUBDOMAIN].zendesk.com.

Is it possible to have multiple Cloud Extract sources writing to the same schema?

Yes, it is.

We have implemented a feature wherein RudderStack associates a table prefix for every Cloud Extract source writing to a warehouse schema. This way, multiple Cloud Extract sources can write to the same schema with different table prefixes.

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