# Gladly Destination

Today, we launched the [cloud mode]({{< ref "destinations/rudderstack-connection-modes.md#cloud-mode" >}}) integration with [Gladly](https://www.gladly.com/).

Gladly is a customer service platform that leverages AI to deliver personalized agent-assisted customer service and enhance customer relationships.

See our [Gladly](https://www.rudderstack.com/docs/destinations/streaming-destinations/gladly/) destination documentation for more information.