There are times when an SSO login might fail for some users due to some reason. In such cases, the RudderStack team requires a HAR (HTTP Archive) file to inspect the requests and identify any SSO-related issues.

A HAR file is a log of exported network requests from the user’s browser. See the HAR Analyzer guide for steps on generating this file depending on your browser.

Once you generate the HAR file, share it with the RudderStack team to troubleshoot the issue.


Note the following before capturing your HAR file:

  • Start from with a clean session, preferably in incognito mode of your browser.
  • Complete the SSO flow until the step where you face an error.
  • Your HAR file might contain sensitive data - make sure to redact it using a text editor before sharing it with the team.

Questions? Contact us by email or on Slack