Survicate

This destination is maintained by Survicate. For any issues, contact integrations@survicate.com.

Survicate is a customer feedback platform that helps businesses collect, analyze, and act on customer insights across every channel.

With this integration, you can send user attributes, company attributes, and events from RudderStack to Survicate, and use them to target surveys at the right audience and filter survey results.

Find the open source transformer code for this destination in the GitHub repository.

Connection compatibility

Setup

In your RudderStack dashboard, add a source. Then, from the list of destinations, select Survicate.

Connection settings

Identify

Use the identify call to send user traits to Survicate. Survicate stores them as respondent attributes, which you can use to target surveys at specific users and filter survey results.

Note that:

• All traits passed in identify calls are available in Survicate once you view a respondent profile or export survey data.
• All camelCase attribute keys are translated to snake_case.
• All object attributes are flattened to attributes prefixed by the object key.
• All array attributes are omitted.

Example

rudderanalytics.identify("1hKOmRA4GRlm", {
  address: {
    street: "6th St",
    city: "San Francisco",
    state: "CA",
    postalCode: "94103",
    country: "USA",
  },
  categories: ["startup", "SaaS"],
});

The above call creates the following respondent traits in Survicate:

The categories trait is omitted as it is an array attribute.

Group

Use the group call to to send company traits to Survicate.

Note that:

• All group traits are passed to respondent attributes with the group_ prefix.
• All camelCase attribute keys are translated to snake_case.
• All object attributes are flattened to attributes prefixed by the object key.
• All array attributes are omitted.

Example

rudderanalytics.group("group123", {
  name: "Company Inc.",
  address: {
    street: "6th St",
    city: "San Francisco",
    state: "CA",
    postalCode: "94103",
    country: "USA",
  },
  categories: ["startup", "SaaS"],
});

The above call creates the following respondent traits in Survicate:

The categories attribute is omitted as it is an array attribute.

Track

Use the track call to send events to Survicate.

You can use the event names to trigger Survicate surveys. In the Survicate panel, go to the survey’s Target tab > Audience and add the event to the active audience targeting conditions.

A sample track call is shown below:

rudderanalytics.track("plan_purchased", {
  plan: "Pro Annual",
});

Note that:

• Survicate uses only the event name for survey targeting — event properties are not available for targeting.
• In case of key conflicts, traits or context.traits take precedence over properties

FAQ

Where can I find the Survicate API Key?

1. In the Survicate panel, go to Integrations > RudderStack.
2. Click Connect in the upper right corner.
3. Copy the destination key from the Connect tab.

Can I send survey responses back to RudderStack?

No — this integration only receives data from RudderStack. Survey responses are not sent back to RudderStack.