Send your event data from RudderStack to SnapEngage.
SnapEngage is an enterprise chat platform. It offers chatbots and live chat integrations to drive conversions, reduce response times, and increase customer satisfaction.
RudderStack supports SnapEngage as a destination where you can seamlessly send your event data.
RudderStack supports sending event data to SnapEngage via the following connection modes:
Once you have confirmed that the source platform supports sending events to SnapEngage, follow these steps:
The following table lists the mappings between the RudderStack and SnapEngage properties:
traits.email / context.traits.email
traits.name / context.traits.name
If you enable the Record Live Chat Events dashboard setting, RudderStack records the SnapEngage Live Chat events based on the user’s interactions and sends them as track events. You can then view and analyze these events using other tools (connected to the same source in RudderStack).
RudderStack automatically records and sends the following Live Chat events:
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