SatisMeter destination

SatisMeter is a customer feedback collection tool. It helps you derive real-time insights on customer satisfaction and monitor your products’ performance.

RudderStack supports SatisMeter as a destination where you can seamlessly send your event data.

Getting started

RudderStack supports sending event data to SatisMeter via the following connection modes:

Once you have confirmed that the source platform supports sending events to SatisMeter, follow these steps:

1. From your RudderStack dashboard, add a source. Then, from the list of destinations, select SatisMeter.
2. Assign a name to the destination and click Continue.

Connection settings

To successfully configure SatisMeter as a destination, you will need to configure the following settings:

• Write Key: Enter your SatisMeter write key for authentication. For more information on obtaining the write key, refer to the FAQ section below.
• Identify Anonymous Users: Enable this setting to allow RudderStack to identify anonymous users using anonymousId.
• Record SatisMeter Events: Enable this setting to allow RudderStack to automatically record your SatisMeter events as track events.
  • List of Events: Specify the list of events to be automatically tracked.
  • Update Event Name in track call: Enable this setting to update your track event names before sending them to other destinations.
    • Mapping to update the event name in the track call: Use this setting to map the standard SatisMeter events automatically recorded by RudderStack to custom track event names.

For more information on these settings, refer to the Automatically recording SatisMeter events section below.

• Client-side Events Filtering: This setting lets you specify which events should be blocked or allowed to flow through to SatisMeter. For more information on this setting, refer to the Client-side Events Filtering guide.
• Use device mode to send events: As this is a web device mode-only destination, this setting is enabled by default and cannot be disabled.
• OneTrust Cookie Categories: This setting lets you associate OneTrust cookie consent groups to SatisMeter.

Identify

You can use the identify call to identify a user interacting with the SatisMeter survey.

You must send the createdAt trait in your identify calls to keep a record of how long the user has interacted with the survey.

A sample identify call is shown below:

rudderanalytics.identify("1hKOmRA4GRlm", {
  name: "Alex Keener",
  email: "alex@example.com",
  createdAt: "2022-02-01T19:14:18.381Z"
});

Supported mappings

RudderStack maps the following identify traits to the corresponding SatisMeter properties:

Track

You can use the track call to trigger a SatisMeter survey.

A sample track call is shown below:

rudderanalytics.track("Response Submitted")

You must send an identify call to identify a user before making a track call that records their survey interaction. Otherwise, SatisMeter maps this interaction to an anonymous user.

Supporting mappings

RudderStack maps the following event properties to the corresponding SatisMeter properties:

SatisMeter does not accept any track event properties except the event name.

Automatically recording SatisMeter events

If you enable the Record SatisMeter Events setting in the dashboard, RudderStack automatically tracks and records the events listed in the List of Events fields as track events. You can then view and analyze these events using other tools (connected to the same source in RudderStack).

In the above image, RudderStack automatically records the standard SatisMeter events Display, Complete, Progress, and Dismiss as track events.

You can also update the standard SatisMeter event names by enabling the Update Event Name in track call dashboard setting and specifying the mapping:

In the above example, RudderStack renames the standard SatisMeter event Complete to Survey Completed before sending it to the other destinations.

FAQ

Where can I find the SatisMeter write key?

To get your SatisMeter write key ID, follow these steps:

1. Log into your SatisMeter dashboard.
2. Select your project and go to Settings > Installation to find your SatisMeter write key:

Questions? Contact us by email or on Slack