Olark is a cloud-based live chat platform to connect with your customers in an effective and timely manner. It provides various features like automated messages, team management, real-time reporting, searchable transcripts, and more.
RudderStack maps the following optional user traits to the corresponding Olark properties:
name firstName + lastName
If you enable the Record Live Chat Events dashboard setting, RudderStack records the Olark Live Chat events based on the user’s interactions and sends them as track events. You can then view and analyze these events using other tools (connected to the same source in RudderStack).
You can also set custom names for your track events and map them to the Olark standard events by enabling the Update event name in track call setting.
RudderStack supports the following standard Live Chat events:
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