Facebook Pixel Cloud Mode Integration

The cloud mode integration for Facebook Pixel will be deprecated soon.

Use the Facebook Conversions destination to send events to Facebook in cloud mode instead.

After you have successfully instrumented Facebook Pixel as a destination in RudderStack, follow this guide to correctly send your events to Facebook Pixel in cloud mode.

Find the open source transformer code for this destination in the GitHub repository.

Identify

Facebook Pixel does not support the immediate updating of user properties via the identify call.

To do so, enable the Enable Advanced Matching setting in the RudderStack dashboard.

A sample identify call is shown below:

rudderanalytics.identify("userId", userVars) // userVars is a JSON object

Page

When you make the page call, RudderStack sends the data to Facebook Pixel with the event type as pageView. You can also pass properties to page — RudderStack automatically sends these properties along with the event ID to Pixel.

A sample page call is as shown:

rudderanalytics.page()

Track

The track call lets you track custom events as they occur in your web application.

A sample track event is shown below:

rudderanalytics.track("Product Added", {
  order_ID: "123",
  category: "boots",
  product_name: "Yellow Boots",
  price: 99.95,
  currency: "EUR",
  revenue: 2000,
  value: 3000,
  checkinDate: "Thu Mar 24 2023 17:46:45 GMT+0000 (UTC)",
})

In addition to the above call, a contentType in the integrations options can be available. If present, it will precede the default value or dashboard settings of contentType.

rudderanalytics.track(
  "Product Added", {
    order_ID: "123",
    category: "boots",
    product_name: "Red Boots",
    price: 99.95,
    currency: "EUR",
    revenue: 2000,
    value: 3000,
    checkinDate: "Thu Mar 24 2024 17:46:45 GMT+0000 (UTC)",
  }, {
    "Facebook Pixel": {
      contentType: "mycustomtype"
    },
  }
)

String is the only valid data type for the category field. However, you can pass an array of string values which will be concatenated using a delimiter (,) before sending the events.

Standard events

This destination does not strictly adhere to the RudderStack Ecommerce Event Spec.

RudderStack maps the event name in the payload to the Facebook standard event before sending it to Facebook Pixel. The properties are sent as the standard events require them. See the Ecommerce Events Specification for more information.

RudderStack maps the following events to the Facebook standard events by default:

You can use the RudderStack to Facebook event mappings dashboard setting to override the default mappings specified in the table above.

Note that:

• For the Purchase standard event (mapped to Order Completed event), properties.revenue is a required field. Also, RudderStack sends the delivery_category field along with id, item_price and quantity.

• For the Products Searched event, the query property must be a string.

• If you map an event with the ViewContent standard event using the RudderStack dashboard setting and don’t send the products array in the message.properties object:

  "properties": {
    "phone": 1-202-555-0146,
    "email": "alex@example.com",
    "category": "clothing",
    "list_id": "1234",
    "testDimension": true,
    "testMetric": true
  }
  

  Then, content_ids is mapped to properties.category value (clothing in this case) and quantity is set to 1 inside the contents object.

The below table elaborates the property mappings between RudderStack and Facebook corresponding to the RudderStack event:

In the above table, the default values for the currency and quantity properties are USD and 1 respectively.

Fallback behavior: When both products[].price and top-level price are present, products[].price takes mapping precedence for Facebook’s contents.item_price field.

Other standard events

If you map your event to any of the following Facebook standard events, then RudderStack treats it as a standard event as well:

• AddToWishlist
• AddPaymentInfo
• Lead
• CompleteRegistration
• Contact
• CustomizeProduct
• Donate
• FindLocation
• Schedule
• StartTrial
• SubmitApplication
• Subscribe

Custom events and properties

RudderStack supports sending custom events and properties to Facebook — it automatically flattens all properties from your event into Facebook’s custom_data field.

Custom events

You can use custom events to send an event that does not appear in any of the mappings.

A sample custom event is shown below:

rudderanalytics.track("Video Watched", {
  // All properties become custom_data
  video_title: "Product Demo",
  video_duration: 120,
  completion_rate: 0.85,
  user_engagement: "high"
})

How custom properties work

• Automatic processing: All properties in the properties object are included in Facebook’s custom_data field.
• Property flattening: RudderStack flattens the properties to match Facebook’s API format.
• Reserved exclusions: Certain properties (opt_out, event_id, action_source) are excluded from custom data.
• Special arrays: Properties like content_ids and contents are preserved as arrays.

Standard event with custom properties

RudderStack also supports sending standard Facebook events along with custom properties. An example is shown below:

rudderanalytics.track("Purchase", {
  // Standard ecommerce properties
  revenue: 150.00,
  currency: "USD",
  products: [
    {
      product_id: "PROD_123",
      price: 75.00,
      quantity: 2,
      category: "electronics"
    }
  ],
  
  // Custom properties (sent as custom_data to Facebook)
  customer_segment: "premium",
  campaign_id: "summer_sale_2024",
  store_location: "downtown",
  payment_method: "credit_card",
  discount_applied: 10.00,
  loyalty_points_earned: 150
})

Custom properties are automatically processed and sent to Facebook’s Conversions API. No additional configuration is required beyond setting up your PII handling preferences in the RudderStack dashboard.

PII handling

The Facebook Pixel integration handles Personally Identifiable Information (PII) based on your dashboard configuration to ensure compliance with privacy regulations.

Make sure your PII handling configuration complies with applicable privacy laws and Facebook’s data policies.

How PII handling works

• Detection: Properties are checked against the default PII list and your custom denylist.

• Processing: PII properties are either:

  • Excluded from the event payload entirely
  • Hashed using SHA-256
  • Included if allowlisted

Deduplication

Facebook Pixel lets you send events via your web browser and server by leveraging the Conversion API.

Depending on how you send your events with this dual set-up, redundant events may be received by Facebook. Therefore, Facebook tries to deduplicate events coming in to help get accurate representation of your data.

event_id method (Recommended)

Facebook’s recommended deduplication strategy is to leverage the event_name and event_id properties. Multiple events coming into Facebook are deduplicated if they meet the following criteria:

• They are sent within 48 hours of each other
• They are received by the same Facebook Pixel ID
• They have the same event_name, for example, Purchase
• They have the same event_id

Note that:

• The event_id must be unique to that specific event and the same for both events coming from the Pixel and Conversion API. For example, the event_id could be the purchase order number.
• You can set the event_id in traits , context.traits or properties object as a unique identifier.
• If you don’t set the event_id, RudderStack uses messageId to map to Facebook’s eventId.

The event_name will be picked up from the name of the event. For more information on the logic behind the event_id deduplication, see the Facebook documentation.

fbp and external_id method (Not Recommended)

For this approach, it is necessary to first send an event from the browser, then from the server. Both events must have the same event_name, and the same fbp parameter and the same external_id.

If the browser event is received before the server event and both events have the same event_name, fbp, and external_id, then the server event is discarded.

A few shortcomings of this deduplication method are listed below:

• This method only works for deduplicating events sent first from the browser and then the server.
• It will always discard the server event if Facebook identifies a redundant event.
• There will be no deduplication if two consecutive browser events with the same information are sent to Facebook. The same is true if two server events with the same information are sent to Facebook.

RudderStack maps the event_name from the name of the sent event. The fbp parameter is taken from the context.fbp key-value pair. Finally, the external_id will just be the userId or anonymousId (if userId is not present).

For more information on the logic behind the fbp and external_id deduplication, see the Facebook documentation.

Send custom content_type field

You can send a custom content_type field by specifying it in the properties.content_type field of your event.

RudderStack sets the value of content_type in the following priority order:

1. It gives the highest priority to properties.content_type in your event.
2. If properties.content_type is absent, RudderStack sets the content_type to product by default, except in the following cases:

Case 1: If Product List Viewed event is sent

Case 2: If Product Viewed event is sent but not mapped in the RudderStack dashboard

Case 3: If you send any other event mapped to the View Content standard event in the RudderStack dashboard

The content_type parameter accepts only two values — product and product_group.

Timestamps

The Facebook Pixel integration uses two timestamp formats:

Event timestamps (event_time)

• Format: Unix timestamp (in seconds)
• Purpose: Event occurrence time
• Example: 1597383030
• Validation: Must be within 7 days of occurrence (62 days for physical store events)

Travel/accommodation date fields

• Format: ISO 8601 without timezone

• Purpose: Specific date/time for travel and accommodation events

• Examples:

  • Date only: 2025-10-09
  • Date and time: 2025-10-09T14:30:00

• Supported fields: checkinDate, checkoutDate, departingArrivalDate, departingDepartureDate, returningArrivalDate, returningDepartureDate, travelEnd, travelStart

Automatic timestamp conversion

RudderStack converts ISO 8601 timestamps to Unix seconds for event_time, as described below. This setup ensures accurate event tracking and compatibility with Facebook’s Conversions API.

Timezone handling

• Event Time: Converted to UTC Unix timestamp
• Travel Dates: ISO 8601 without timezone (treated as UTC)
• Validation: Events must be within 7 days of occurrence

Best practices

• Send timestamps in ISO 8601 format. RudderStack converts them to Unix seconds.
• Use date-only for travel fields when time is not needed.
• Ensure timestamps are within Facebook’s time window.
• Use UTC to avoid timezone issues.

Error handling

• Invalid timestamps are rejected.
• Events older than 7 days (62 days for physical store) are rejected.
• Future events beyond 1 minute are rejected.

Action source

The action_source parameter indicates where the conversion occurred. RudderStack automatically sets this based on the event channel, but you can override it.

Supported values

Default behavior

Set a custom action source

You can also set a custom action source in your event’s properties, as shown below:

rudderanalytics.track("Purchase", {
  revenue: 100,
  currency: "USD"
}, {
  "Facebook Pixel": {
    action_source: "physical_store"
  }
})

Revenue formatting

RudderStack automatically formats revenue values to comply with Facebook’s requirements:

• Format: Maximum 2 decimal places
• Type: Number (not string)
• Example: 99.95 (not "99.95" or 99.999)

If revenue cannot be converted to a valid number, the event will be rejected with an error.

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