# Adjust Integration FAQ

This guide answers some of the commonly asked questions related to setting up and using the Adjust integration with RudderStack.

## Destination configuration

#### Where can I find the Adjust app token?

To get your Adjust app token, follow these steps:

1. Log into your [Adjust dashboard](https://dash.adjust.com/#/).
2. Find your app and select the app options caret (^):

{{< image src="images/event-stream-destinations/adjust-app-token-1.webp" alt="Adjust app token" >}}

3. You will find your app token listed here.

{{< image src="images/event-stream-destinations/adjust-app-token-2.webp" alt="Adjust app token" >}}

#### How can I create a new event token in Adjust?

To create a new event token, follow these steps:

1. Log into your [Adjust dashboard](https://dash.adjust.com/#/).
2. Find your app and select the app options caret (^):

{{< image src="images/event-stream-destinations/adjust-app-token-1.webp" alt="Adjust app token" >}}

3. Go to **All Settings** > **Events**:

{{< image src="images/event-stream-destinations/adjust-event-token.webp" alt="Adjust event token" >}}

4. Under **CREATE NEW EVENT**, enter the name of the event token and click **CREATE**.

#### How can I set up new partners in Adjust?

Adjust lets you provide additional data to certain [integrated partners](https://help.adjust.com/en/integrated-partners). To set up a new partner in Adjust, follow these steps:

1. Log in to your [Adjust dashboard](https://dash.adjust.com/#/).
2. Find your app and select the app options caret (^):

{{< image src="images/event-stream-destinations/adjust-app-token-1.webp" alt="Adjust app token" >}}

3. Go to **All Settings** > **Partner Setup** > **ADD PARTNERS**:

{{< image src="images/event-stream-destinations/adjust-partner-setup.webp" alt="Adjust partner setup" >}}

4. Select the partner from the list and click the **+** option on the right to add.
5. Enter the relevant details to complete the configuration and click **SAVE** to complete the setup.

## Supported events and features

#### What events are supported in cloud mode vs device mode?

Cloud mode supports only [Track]({{< ref "event-spec/standard-events/track.md" >}}) events, whereas device mode supports both [Identify]({{< ref "event-spec/standard-events/identify.md" >}}) and [Track]({{< ref "event-spec/standard-events/track.md" >}}) events.

#### Does app install attribution work in cloud mode?

No, the app install attribution feature is only available in device mode. The **Enable Install Attribution** [dashboard setting]({{< ref "destinations/streaming-destinations/adjust/setup-guide.md#connection-settings" >}}) applies only to device mode integrations on Android (Java) and iOS (Obj-C).

See the [App install attribution]({{< ref "destinations/streaming-destinations/adjust/device-mode.md#app-install-attribution" >}}) section for more information.

## Install attribution

#### Why are the `Install Attributed` events not appearing in my Adjust dashboard? {#install-attributed-events-not-appearing}

- Verify that the Adjust destination is correctly configured in your RudderStack dashboard.
- Check your Adjust **App Token** is correctly specified in the [dashboard configuration]({{< ref "destinations/streaming-destinations/adjust/setup-guide.md#connection-settings" >}}).
- Make sure the `Install Attributed` event is properly mapped to the corresponding Adjust event token. See the [App install attribution]({{< ref "destinations/streaming-destinations/adjust/device-mode.md#app-install-attribution" >}}) section for more information.

#### Why is the `Install Attributed` event not triggering? {#install-attributed-event-not-triggering}

If you load Adjust's SDK natively alongside the Rudder-Adjust integration, the `Install Attributed` event callback may not trigger correctly. You need to remove the native Adjust implementation to avoid any conflicts.

{{< warning >}}
If your device is already registered with Adjust, make sure to unregister it first, as attribution **will not change** for registered devices.
{{< /warning>}}

The device unregistration process is listed below:

{{< info >}}
This process is required because Adjust only triggers install attribution on the first genuine app installation for each device ID.
{{< /info >}}

1. **Find the device identifier**:

    - Get the IDFA (iOS) or Advertising ID (Android) from the raw view of an event in your RudderStack dashboard.
    - Or check your device settings:
        - iOS: **Settings** > **Privacy & Security** > **Apple Advertising** > **View Ad ID**
        - Android: **Settings** > **Google** > **Ads** > **View Ad ID**

2. **Uninstall app**: Remove the app completely from your test device.
3. **Unregister in Adjust Console**:

    - Go to Adjust Testing Console.
    - Navigate to your app.
    - Find and delete the IDFA (iOS) or Advertising ID (Android) from your registered test devices.

4. **Clean reinstall**:

    - Reinstall the app on the device.
    - Launch the app fresh — this should trigger the `Install Attributed` event.
    - You should now see the device register in Adjust with a new `Install Attributed` event.

See the [Adjust documentation](https://help.adjust.com/en/article/testing-console#forget-device) for more information.

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