Rudder Assist FAQ
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Answers to frequently asked questions about Rudder Assist — including access control, data privacy, and operational capabilities.
This guide answers common questions about Rudder Assist.
General questions
What is Rudder Assist?
Rudder Assist is an AI agent that helps you manage and interact with your RudderStack workspace. It has a Slack integration so you can access the agent from Slack and converse with your workspace using natural language.
Rudder Assist can help you with a broad range of tasks, like monitoring pipeline health, debugging issues, analyzing data quality, getting recommendations for your workspace configuration, etc.
See the following guides to learn more about Rudder Assist, its capabilities, usage, and best practices:
What is the difference between Standard and Advanced modes in Rudder Assist?
- Standard mode provides read-only access with automatic PII masking
- Advanced mode adds write capabilities for transformation management and warehouse analytics (coming soon)
See the Rudder Assist Capabilities guide for details.
Access and permissions
Which data can Rudder Assist access?
Rudder Assist has the same access level as the user associated with the Personal Access Token (PAT):
- In Standard mode, it can access configuration, masked PII, and metrics
- In Advanced mode with SQL Agent enabled (coming soon), it can also access unmasked PII from your data warehouse
Who can use Rudder Assist?
Anyone in the Slack channel can interact with Rudder Assist. It does not authenticate individual users and operates under the permissions of the PAT provided during setup.
Can I use Rudder Assist in direct messages?
No — Rudder Assist only responds in the designated Slack channel. You cannot use it in direct messages or other channels.
How do I control what Rudder Assist can access?
Rudder Assist inherits permissions from the Personal Access Token (PAT) associated with the owner (the user who created it). To control access:
- Choose a PAT owner with appropriate permissions
- Configure the PAT’s scope in your RudderStack workspace
- Contact your RudderStack representative to disable specific tool categories
What happens if I revoke the access token?
Rudder Assist immediately loses access to your workspace and stops responding.
You will need to provide a new Personal Access Token (PAT) to restore functionality.
Can I audit Rudder Assist’s actions?
Yes — all write actions performed by Rudder Assist are logged in the workspace’s audit logs and attributed to the user associated with the Personal Access Token (PAT) used for setup.
How do I see what Rudder Assist has changed?
Navigate to the workspace’s Audit Logs and filter by the PAT owner’s username to see all write actions performed by Rudder Assist.
Capabilities
Can Rudder Assist make changes to my production pipelines?
- In Standard mode, Rudder Assist cannot make any changes to your production pipelines
- In Advanced mode, Rudder Assist can create, modify, and delete transformations. However, it cannot create, modify, or delete sources or destinations
Can Rudder Assist create new sources or destinations?
No — Rudder Assist can only create, modify, and delete transformations in Advanced mode. It cannot modify sources, destinations, or other workspace configuration.
Does Rudder Assist work with all RudderStack features?
Rudder Assist supports most RudderStack features including sources, destinations, transformations, Tracking Plans, Data Catalog, warehouse syncs, and Reverse ETL
You can ask Rudder Assist directly about specific capabilities.
Data privacy
Where is my data processed?
Rudder Assist uses Amazon Bedrock to process your data and generate responses
Note that the data is neither stored by the provider, nor used for training.
Is my data used to train Rudder Assist’s AI models?
No — your data is never used to train AI models.
How long is the conversation data stored?
The conversation data is not stored by the AI provider — only your Slack workspace retains the conversation history.
Customization
Can I restrict specific Rudder Assist capabilities?
Yes — you can contact your RudderStack representative to disable specific tool categories at deployment time. This lets you customize permissions based on your requirements.
Can I change which Slack channel Rudder Assist uses?
Yes — you can contact your RudderStack representative to change the designated Slack channel. The RudderStack team will then redeploy Rudder Assist to the new channel.
Can I have multiple Rudder Assist instances for different teams?
Yes — you can contact your RudderStack representative to discuss multi-channel or multi-workspace deployments.
Troubleshooting
The assistant is not responding. What should I do?
Verify that:
- You are mentioning Rudder Assist in the correct shared channel
- You are using the correct assistant name format:
@rudder-assist-<yourcompany> - The Personal Access Token (PAT) has not been revoked or expired
- You have network connectivity to Slack
If the issue persists, contact your RudderStack representative.
Use the thumbs down (👎) button on the response to provide feedback. You can also ask Rudder Assist to clarify or provide sources for its information.
Help and support
How do I enable Advanced mode?
Contact your RudderStack representative to enable Advanced mode capabilities
You can enable transformation management and SQL Agent (coming soon) capabilities independently.
- For the assistant itself: Ask Rudder Assist directly, as it can often diagnose common issues
- For deployment or configuration: Contact your RudderStack representative
- For urgent production issues: Use the standard support channels
How do I provide feedback on Rudder Assist?
Use the thumbs up (👍) or thumbs down (👎) buttons on Rudder Assist’s responses based on whether you found the response helpful or not.
You can also share feedback with your RudderStack representative about features you would like to see added or improved.
Questions? Contact us by Email or on
Slack
