RudderAI FAQ

Answers to frequently asked questions about RudderAI — including dashboard access, access control, data privacy, and operational capabilities.

4 minute read

This guide answers common questions about RudderAI.

General questions

What is RudderAI?

RudderAI is an AI agent that helps you manage and interact with your RudderStack workspace using natural language. You can access it from your designated Slack channel or directly in the RudderStack dashboard.

RudderAI can help you with a broad range of tasks, like monitoring pipeline health, debugging issues, analyzing data quality, and getting recommendations for your workspace configuration.

See the following guides to learn more about RudderAI, its capabilities, usage, and best practices:

Access and permissions

Which data can RudderAI access?

RudderAI can access configuration, masked PII, and metrics corresponding to your production workspace.

Who can use RudderAI?

In Slack: All members present in the designated Slack channel can interact with RudderAI.
In the RudderStack dashboard: RudderAI in Dashboard is in Public Beta and available for new signups only. Members can use it when enabled for their organization.

Can I use RudderAI in the dashboard?

Yes — if your organization has access. RudderAI in Dashboard is currently in Public Beta and is available for new signups only.

Click Ask RudderAI in the sidebar footer to open it. If the button appears locked with a Not available on your plan tooltip, the feature is not available for your organization yet.

See RudderAI in Dashboard for details and how organization admins can opt out.

Can I use RudderAI in Slack?

Yes — RudderAI is available in your designated Slack channel. Mention @RudderAI in the channel to start a conversation.

See RudderAI in Slack for availability details and how to get started.

Can I use RudderAI in Slack direct messages?

RudderAI only responds in the designated Slack channel. You cannot use it in direct messages or other Slack channels.

What is the page context feature?

When you use RudderAI in the RudderStack dashboard, the composer shows a context chip for the dashboard page or resource you’re currently viewing. Toggle this chip on to include the current page context in your question, or toggle it off to ask a general question.

For example, if you’re viewing a specific destination and ask “why are events failing?”, RudderAI scopes the question to that destination when page context is on.

How do I control what RudderAI can access?

RudderAI works in your primary production workspace.

In the RudderStack dashboard, organization admins turn the Enable RudderAI toggle on or off in Settings > Organization.
For Slack, contact your RudderStack representative for any of the following:
- Disabling or opting out of RudderAI for your workspace
- Changing the workspace

Capabilities

Can RudderAI make changes to my production pipelines?

No — RudderAI cannot make any changes to your production pipelines. All operations are read-only.

Can RudderAI create new sources or destinations?

No — RudderAI cannot create, modify, or delete sources, destinations, transformations, or any other workspace configuration. All operations are read-only.

Does RudderAI work with all RudderStack features?

RudderAI supports most RudderStack features including sources, destinations, transformations, Tracking Plans, Data Catalog, warehouse syncs, and Reverse ETL.

You can ask RudderAI directly about specific capabilities.

Data privacy

Where is my data processed?

RudderAI uses Amazon Bedrock to process your data and generate responses.

Note that the data is neither stored by the provider, nor used for training.

Is my data used to train AI models?

No — your data is never used to train AI models.

How long is the conversation data stored?

Conversation data is not stored by the AI provider. Your Slack workspace retains Slack conversation history, and each dashboard conversation retains its full history.

Customization

Can I restrict specific RudderAI capabilities?

Yes — you can contact your RudderStack representative to disable specific tool categories at deployment time. This lets you customize permissions based on your requirements.

Can I change which Slack channel RudderAI uses?

Yes — you can contact your RudderStack representative to change the designated Slack channel. The RudderStack team will then redeploy RudderAI to the new channel.

Can I have multiple RudderAI instances for different teams?

Yes — you can contact your RudderStack representative to discuss multi-channel or multi-workspace deployments.

Troubleshooting

The assistant gives incorrect information. What should I do?

Use the thumbs down (👎) button on the response to provide feedback. You can also ask RudderAI to clarify or provide sources for its information.

Help and support

Who do I contact for support?

For the assistant itself: Ask RudderAI directly, as it can often diagnose common issues
For deployment or configuration: Contact your RudderStack representative
For urgent production issues: Use the standard support channels

How do I provide feedback on RudderAI?

Use the thumbs up (👍) or thumbs down (👎) buttons on RudderAI’s responses based on whether you found the response helpful or not.

You can also share feedback with your RudderStack representative about features you would like to see added or improved.