SatisMeter source

Ingest your event data from SatisMeter into RudderStack.

SatisMeter is a customer feedback collection tool. It helps you derive real-time insights on customer satisfaction and monitor your product’s performance.

This guide will help you set up SatisMeter as a source in RudderStack.

Getting started

Follow these steps to set up your SatisMeter source in the RudderStack dashboard:

  1. Go to your RudderStack dashboard and click Add Source. From the list of Event Streams sources, select SatisMeter.
  2. Assign a name to your source and click Continue.
  3. Your SatisMeter source is now configured. Note the Webhook URL in the Settings tab:
SatisMeter source webhook URL
  1. Log into your SatisMeter account.
  2. From the left sidebar, go to Settings > Integrations > Webhooks and enter the webhook URL:
SatisMeter source webhook URL

Refer to the SatisMeter documentation for more information on configuring webhooks.

  1. Finally, click Save Changes.

Event transformation

RudderStack ingests the SatisMeter events after converting them into the RudderStack event format. It also maps the following properties from the SatisMeter event payload to the RudderStack properties:

SatisMeter propertyRudderStack property
traitscontext.traits
response.user.userIduserId
response.user.idanonymousId
response.answersproperties.answers
response.pendingproperties.surveyPending
response.dismissedproperties.surveyDismissed
response.createdproperties.receivedAt
campaigncontext.campaign
eventsurvey${event}
response.categoryproperties.category
response.locationcontext.location
response.user.deletedcontext.traits.userDeleted
response.user.groupstraits.groups
response.devicecontext.device
response.languagecontext.locale
response.referrercontext.page.referrer

How RudderStack creates the event payload

This section details how RudderStack receives the data from SatisMeter source and creates the resulting payload.

A sample payload sent by SatisMeter is shown below:

{
  "response": {
    "id": "63767499ca6fb1b7c988d5bb",
    "created": "2022-11-17T17:51:21.764Z",
    "rating": 5,
    "feedback": "Many things to improve",
    "dismissed": false,
    "pending": false,
    "answers": [{
      "label": "How likely are you to recommend us to your friends and colleagues?",
      "id": "7ddb22b0-64a8-11ed-a4c7-b3bed73771cd",
      "value": 5,
      "name": "SM_rating",
      "type": "scale",
      "metric": "nps"
    }],
    "category": "detractor",
    "score": -100,
    "user": {
      "id": "63766fbb7ac7b72676145338",
      "name": "Alex Keener",
      "email": "alex@example.com",
      "userId": "No response",
      "deleted": false,
      "groups": {
        "group1": "groupId"
      },
      "traits": {
        "createdAt": "2022-10-15T05:41:06.016Z",
        "custom": {
          "key1": "v1",
          "key2": "V2"
        },
        "email": "alex@example.com",
        "name": "Alex Keener"
      }
    },
    "device": {
      "os": "macOS",
      "type": "desktop"
    },
    "location": {
      "country": "IN",
      "countryName": "India",
      "region": "",
      "city": "",
      "short": "India",
      "long": "India"
    },
    "referrer": "http://127.0.0.1:5500/testSm.html",
    "method": "In-app",
    "language": "en",
    "project": "6372247a764986ebee62bf66",
    "campaign": "6373271b764986ebee62bfca"
  },
  "traits": {
    "createdAt": "2022-10-15T05:41:06.016Z",
    "custom": {
      "key1": "v1",
      "key2": "V2"
    },
    "email": "alex@example.com",
    "name": "Alex Keener"
  },
  "campaign": {
    "id": "6373271b764986ebee62bfca",
    "name": "NPS Survey"
  },
  "event": "completed"
}

RudderStack transforms the above payload into the following track payload:

{
  "event": "Survey completed",
  "anonymousId": "63766fbb7ac7b72676145338",
  "context": {
    "library": {
      "name": "unknown",
      "version": "unknown"
    },
    "traits": {
      "createdAt": "2022-10-15T05:41:06.016Z",
      "custom": {
        "key1": "v1",
        "key2": "V2"
      },
      "email": "alex@example.com",
      "name": "Alex Keener"
      "userDeleted": false
    },
    "locale": "en",
    "campaign": {
      "id": "6373271b764986ebee62bfca",
      "name": "NPS Survey"
    },
    "integration": {
      "name": "SATISMETER"
    },
    "location": {
      "country": "IN",
      "countryName": "India",
      "short": "India",
      "long": "India"
    },
    "device": {
      "os": "macOS",
      "type": "desktop"
    },
    "page": {
      "referrer": "http://127.0.0.1:5500/testSm.html"
    }
  },
  "integrations": {
    "SATISMETER": false
  },
  "type": "track",
  "traits": {
    "groups": {
      "group1": "groupId"
    }
  },
  "userId": "No response",
  "properties": {
    "category": "detractor",
    "answers": [{
        "label": "How likely are you to recommend us to your friends and colleagues?",
        "id": "7ddb22b0-64a8-11ed-a4c7-b3bed73771cd",
        "value": 5,
        "name": "SM_rating",
        "type": "scale",
        "metric": "nps"
      }

    ],
    "surveyDismissed": false,
    "surveyPending": false,
    "receivedAt": "2022-11-17T17:51:21.764Z"
  }
}

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